Frequently asked questions

Yes. Shipping is free to every address in Australia, with no minimum spend.

Orders are dispatched with Free & Fast Delivery. You will get a confirmation email as soon as it leaves us.

Most metro addresses arrive in 5 to 9 business days. Regional and remote addresses take a little longer, and Australia Post gets busier around Christmas and the major sale periods.

Most orders arrive in a single parcel. Occasionally items travel separately, and if that happens you will get a tracking number for each one so you can follow both.

A tracking number is emailed as soon as the parcel is scanned. If it has not arrived within a day of dispatch, check your junk folder before emailing us, because that is usually where it is.

Not at the moment. We only deliver within Australia.

Payments run over an encrypted connection through Shopify Payments. We never see or store your card details.

We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. You can also pay with PayPal, Shop Pay, Apple Pay or Google Pay. Apple Pay and Google Pay show at checkout on supported phones and browsers.

Not at the moment. Split-payment services like Afterpay are something we are looking at, but we do not offer them yet.

Join the BabyHush Club for free and get 20% off. Just pop your email into the sign-up box at the bottom of any page.

Email us at hi@babyhush.com.au as soon as you can. If it has not been dispatched we can usually change or cancel it. Once it is with Australia Post it has to go through the returns process instead.

Australian dollars, including GST.

Sound masking. It lifts the room’s baseline noise level so a sudden sound does not create a sharp spike against the quiet. A door closing or a dog barking stands out less because there is less silence for it to stand out against.

Set the timer to 30, 60 or 90 minutes and it switches itself off, or leave the timer off for continuous play. The 1200mAh battery charges by USB-C with the cable in the box, giving up to eighteen hours on sound alone and closer to five with the light on.

Power, timer, a timer indicator, volume up and down, sound select, and three light buttons for the warm light, the pulsing light and the mood light. All on the top panel. No app and nothing to pair.

Keep it at least 200 cm from the cot, never on the cot rail or inside the cot, and set the volume low, around the level of a soft shower. If you have to raise your voice to be heard over it, turn it down.

Yes. Parents use it from the newborn weeks through the first year and into toddlerhood. It stays useful as they grow and become lighter sleepers who wake at every bump in the house.

It works the way any comfort object works, by being the one thing that does not change. While you settle them in your arms they hold it, and when you lower them down that familiar thing is still there.

No. Red Nose guidance is a clear cot for babies under twelve months, with no pillows, toys or loose bedding. Use it for supervised, awake settling and daytime naps while you are present.

It gives a gentle lift under the chest, which takes some of the load off their arms and neck, so raising their head feels manageable rather than like hard work. It is for awake, supervised use only and it does not go in the cot.

They are for different moments rather than one thing done three ways. The machine lifts the background sound level at night. The plush gives them something familiar to hold while you settle them. The pillow props their chest during supervised tummy time during the day.

You have thirty days from delivery to decide. Because it is a trial rather than a return window, you are welcome to open the box and use the product properly. That is the point of it.

Email us at hi@babyhush.com.au with your order number and we will send a prepaid return label and the address, the same business day.

We do, on change-of-mind returns within the thirty days and on anything that arrives damaged, faulty or incorrect.

Complete and undamaged, with any chargers, cables and accessories. We would rather have the original box if you still have it, but we will not refuse a return because you threw it out.

Email us within seven days with your order number and a photo. We will send a replacement or refund you in full, whichever you prefer, and we cover the return postage. Nothing in this policy limits your rights under Australian Consumer Law.

Once the return reaches us and has been checked, within 5 business days to your original payment method. Your bank may take a few days more to show it.

Yes. Email us with your order number and tell us what you would rather have. In most cases we send the replacement as soon as your return is on its way, so you are not waiting through two deliveries.