Refund policy
Refund Policy
Our 30-day trial
You have 30 days from the day your order arrives to decide whether it is right for you. Because we offer a trial rather than a return window, you are welcome to open the box and use the product properly. That is the whole point of it.
What condition it needs to come back in
Complete and undamaged, with any chargers, cables and accessories that came with it. We would rather have the original box if you still have it, but we will not refuse a return because you have thrown it out. Normal use is expected.
How to start a return
Email us at hi@babyhush.com.au with your order number and we will send you a prepaid return label and the address, the same business day. There is nothing to print at your own cost and nothing to pay.
Who pays return postage
We do. Return postage is free on change-of-mind returns within the 30 days, and free on anything that arrives damaged, faulty or incorrect.
Damaged, faulty or incorrect items
Email us within 7 days of delivery with your order number and a photo. We will send a replacement or refund you in full, whichever you prefer, and we cover the return postage. Nothing in this policy limits your rights under Australian Consumer Law.
Items we cannot accept back
Gift cards.
That is the only exception. Everything else in our range can come back within 30 days.
Exchanges
Want a different colour or design? Email us with your order number and we will sort it out. In most cases we send the replacement as soon as your return is on its way, so you are not waiting through two deliveries.
Refunds
Once your return reaches us and has been checked, we refund your original payment method within 5 business days. Your bank or card provider may take a few days more to show it. If it has been more than 10 business days since we confirmed your refund, email us at hi@babyhush.com.au and we will chase it.
Contact
BabyHush
241 Adelaide Street, Level 1 Suite 1105
Brisbane QLD 4000
ABN 46 844 770 033
hi@babyhush.com.au
